Shipping policy

We are dedicated to serving you and are working diligently to fulfill your orders as swiftly as possible. Your friends at Cross-Stitch Warehouse kindly remind you to notify us of any address changes when placing your order.

Shipping Policy at Cross Stitch Warehouse

All orders from crossstitchwarehouse.com are typically shipped via the US Postal Service (USPS), unless customers have special shipping requests.

Kindly note the following shipping details:

  • Orders over $100 within the contiguous United States qualify for free shipping, excluding urgent shipping and international items.
  • Urgent Shipping for orders within the United States:
    • Urgent delivery is available within the contiguous United States for an additional $6.00.
    • In-stock items will be delivered within 3 business days of shipment.

International Shipping - Outside the United States

  • International shipping fees vary for orders shipped outside the continental United States. Delivery times can range from 3-5 business days up to 21 days, depending on the overseas destination. The international shipping fee and shipping method will be displayed on the mailing label during checkout.
  • Please provide your street address if requesting a P.O. box delivery. We may ship items separately due to size or availability, and urgent delivery may not be available for these shipments. Urgent delivery incurs a cost, even if the order is over $100.

International Orders Shipping

  • Please check the list of countries we ship to.
  • Most products can be shipped internationally. Additionally, please note the following for all orders shipping to addresses outside the United States:
    • You will receive an email with available shipping rate options for international orders during the checkout process once your shipping address is entered, giving you the option to cancel your order at that time.
    • It is your responsibility to pay all excise, duties, and taxes at the port of entry if required by foreign law.
    • Any international orders refused by customers at the time of delivery will be subject to return handling fees.
    • All orders are subject to item availability. Rain-check and back-ordered items will be shipped upon arrival.

Shipping to APO/FPO

  • All orders shipped to a P.O. box or a military base address (AA, AE, AP) will be shipped by the United States Postal Service (USPS).
  • Orders shipping to APO/FPO addresses may take longer, up to 5 weeks for delivery, depending on the destination.
  • When entering your shipping address for an APO/FPO delivery, please ensure the following details are correctly provided:
    • The country must be "The United States."
    • The city must be entered as either "APO" or "FPO."
    • The state must be selected as either "Armed Forces America," "Armed Forces Europe," or "Armed Forces Pacific."
    • You must enter your zip code.
    • Always remember to include your full name, grade, and PSC or unit number.

Overseas orders may receive a credit or refund for any excess shipping costs charged at the time of ordering when the items are shipped.